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Shopping Guide

 

Welcome to Livocarea (hereinafter referred to as "us" or "we"). We are dedicated to providing high-quality outdoor furniture sets, patio loungers, patio chairs, and patio sofas. To ensure a smooth and satisfactory shopping experience in our online store, please read the following guide carefully.

Preparation and Selection

Before making a purchase, we recommend that you carefully evaluate your needs to ensure the selected products fit your outdoor space perfectly.

  • Measure Your Space: Please measure your patio, garden, or balcony area accurately. Compare these measurements with the product dimensions provided on the detail pages of our outdoor furniture sets and loungers to ensure a proper fit.

  • Product Details: Carefully review the material specifications, colors, and features listed on the product pages. As we operate exclusively online, high-resolution images and detailed descriptions are provided to help you make an informed decision.

  • Usage Considerations: Consider the typical weather conditions in your area when choosing materials to ensure longevity and durability for outdoor use.

Shopping Cart and Order Confirmation

Once you have selected your desired items, proceed to the shopping cart to review your selection.

  • Review Items: Check the quantity, size, and color of the outdoor furniture in your cart to ensure they match your requirements.

  • Address Accuracy: Please ensure that your shipping address is accurate and complete, including the postal code. As we do not have offline sales locations, accurate delivery information is crucial for the successful arrival of your goods.

  • Final Review: Confirm the total amount and item details before proceeding to the checkout stage.

Payment Methods

We offer secure and convenient payment options for your transactions.

  • Accepted Cards: We currently accept credit card payments, including Visa and MasterCard.

  • Security: Your payment security is our priority. All transactions are processed through encrypted gateways to protect your financial information. Please ensure your card is valid and has sufficient funds before completing the payment.

Shipping and Delivery

  • Processing: Once your order is confirmed, we will process it promptly. You will receive a notification once your items have been dispatched.

  • Delivery: We deliver to the address provided during checkout. Please ensure someone is available to receive the shipment, as outdoor furniture items are often large and bulky.

  • Inspection: Upon delivery, please inspect the packaging for any visible signs of damage before signing for the receipt.

Returns and Exchanges

We are committed to complying with applicable consumer guarantees.

  • Policy: If you receive an item that is damaged, defective, or significantly different from the description, please contact us immediately.

  • Condition: To be eligible for a return unrelated to a defect, items must be in their original condition and packaging. Please retain all packaging materials until you are satisfied with the product.

Contact Us

If you have any questions regarding your order, product specifications, or shipping, please do not hesitate to contact our customer service team.

Address: 121 HOUSTON RD, SCOTTS HILL, TN 38374-6411, US
Phone: +1 (646) 533-6583
Email: info@livocarea.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)