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Privacy Policy

 

Introduction
Welcome to Livocarea (hereinafter referred to as "we"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide when visiting our online store or purchasing our outdoor furniture sets, patio loungers, patio chairs, and patio sofas. We adhere to the Australian Privacy Principles and other applicable privacy laws.

1. Scope of Policy
This policy applies to all personal information collected through our website during the process of browsing or purchasing our products. This includes information provided voluntarily by you and data collected automatically via our systems. This policy applies solely to our online operations and does not cover offline activities, as we operate exclusively online.

2. Information Collection Technologies
We use Cookies and similar tracking technologies to collect information about your activity on our website. Cookies are small data files stored on your device that help us remember your preferences and improve website functionality.

  • Technical Data: We collect your IP address, browser type, and operating system to ensure our website functions correctly.

  • Usage Data: We track how you interact with our site, including the pages you visit and the time spent on them.

3. Information Use and Sharing
We use the information we collect to facilitate the sale and delivery of our outdoor furniture products.

  • Usage: Your data is used to process payments, arrange shipping, and provide customer support.

  • Sharing: We do not sell your personal information. We only share necessary data with trusted partners strictly for the purpose of fulfilling your order (e.g., payment gateways for transaction processing and logistics partners for delivering your furniture).

4. Data Storage and Cookies
Your data is stored on secure servers with restricted access.

  • Cookie Consent: When you visit our site, you will be presented with a Cookie banner. By clicking "Accept," you authorize us to use Cookies as described in this policy. You have the right to manage or decline Cookies through your browser settings, though this may affect site functionality.

  • Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

5. User Rights
You have specific rights regarding your personal information. You may contact us to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we correct inaccurate or incomplete information.

  • Deletion: Request the deletion of your personal data.

  • Withdrawal: Withdraw your consent for data processing at any time.

6. Legal Basis for Data Processing
We process your personal data in compliance with the General Data Protection Regulation (GDPR) and other relevant laws based on the following legal grounds:

Performance of Contract
We process your data to fulfill the contract established when you place an order. This includes processing your payment and delivering the purchased services and goods to your designated address.

Explicit Consent
We process your data based on your explicit consent for specific purposes, such as subscribing to our newsletters or participating in marketing activities. You can withdraw this consent at any time.

Compliance with Legal Obligations
We process your data as required to comply with applicable laws, including tax, accounting, and regulatory reporting obligations.

Legitimate Interests
We process data based on our legitimate interests, such as improving user experience on our website, analyzing site performance, and detecting or preventing fraud to ensure the security of our platform.

7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. We use encryption protocols (SSL) to safeguard your sensitive information during transmission.

8. Changes to This Policy
We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Any changes will be posted on this page. We encourage you to review this page periodically.

9. Contact Information
If you have any questions or concerns regarding this policy, please contact us using the details below:

Address: 121 HOUSTON RD, SCOTTS HILL, TN 38374-6411, US
Phone: +1 (646) 533-6583
Email: info@livocarea.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)