Terms of Service

 

1. Introduction and Scope

Welcome to Livocarea (hereinafter referred to as "we" or "us"). We operate an online store dedicated to providing high-quality outdoor furniture, including outdoor furniture sets, patio loungers, patio chairs, and patio sofas. This Service Policy governs your access to and use of our website and services. By accessing or using our services, you agree to be bound by these terms. These terms apply to all users of the site.

2. User Account and Website Responsibilities

To access certain features of our store, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for safeguarding your password and for all activities that occur under your account. We reserve the right to terminate accounts, refuse service, or cancel orders if we suspect any unauthorized activity or violation of these terms. You agree not to use our website for any illegal or unauthorized purpose.

3. Product, Inventory, and Price Information Rights

We strive to ensure that all details, descriptions, and prices of products appearing on the website are accurate. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). We reserve the right to modify or discontinue products (outdoor furniture sets, patio loungers, patio chairs, and patio sofas) without notice. Prices for our products are subject to change without notice.

4. Orders and Payment

By placing an order, you offer to purchase a product on and subject to these terms. All orders are subject to availability and confirmation of the order price. We reserve the right to refuse any order you place with us. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We accept various secure payment methods. You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilized in connection with any transaction.

5. Shipping Policy

Delivery Scope
We currently only ship to addresses within Australia. We do not support delivery to other countries.

Shipping Costs

• Orders of 90 AUD or more: Free Shipping.

• Orders under 90 AUD: A flat shipping fee of 9.99 AUD applies.

Processing Time
Orders are processed within 1 to 3 business days.

Transit Time
Delivery typically takes between 7 to 10 business days, depending on your location.

Shipping Methods
Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.

More Information
For further details on shipping times, coverage, and specific conditions, please consult our Shipping Policy Page.

6. Cancellation Policy

Cancellation Conditions

• Within 48 hours: If you wish to cancel your order, you may do so within 48 hours of placing the order, provided strictly that the order has not yet been shipped.

• Over 48 hours or Shipped: If the order was placed more than 48 hours ago, or if the order has already been shipped, it cannot be canceled. You must wait for the logistics carrier to deliver the items, and then contact us to initiate a return and refund.

Refunds
Refunds will be processed back to the same payment method you used for the purchase.

Arrival Time
Once the refund conditions are met, the refund will be returned to the bank card (Visa, MasterCard) account used for payment. Regarding arrival time: Depending on the processing efficiency of different bank card institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for processing.

More Information
For more detailed information on the cancellation process, please refer to our Cancellation Policy Page.

7. Returns and Refunds

Exchange Scenarios/Conditions
We offer an exchange or return window of 45 days from the date of receipt. Items must be in their original condition to be eligible.

User Actions
To initiate a return or exchange, users must contact our support team via email with their order number and the reason for the return. We may require photos of the item to verify its condition.

Return and Exchange Process
Upon receiving your request, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refund Method
Refunds will be processed through the original payment institution (such as Visa, MasterCard), consistent with the payment method used at the time of purchase.

Refund Arrival Time
After the return is confirmed and inspected, the refund will be returned to the bank card (Visa, MasterCard) account you used for payment. Regarding arrival time: Depending on the processing efficiency of different bank card institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for processing.

More Information
For further details on returns, exchanges, and refund flows, please refer to our Return and Refund Policy Page.

8. Privacy and Data Protection

We value your privacy and are committed to protecting your personal information in accordance with Australian privacy laws. Please refer to our Privacy Policy Page for full details.

9. Disputes and Governing Law

These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Australia.

10. Intellectual Property

All content included on the site, such as text, graphics, logos, images, and software, is the property of us or our content suppliers. You may not use, reproduce, or distribute any content without our express written permission.

11. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

12. Service Terms Modification

We reserve the right, at our sole discretion, to update, change or replace any part of these terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these terms constitutes acceptance of those changes.

13. Force Majeure

We shall not be held responsible for any delay or failure to perform our obligations under these terms if the delay or failure arises from any cause which is beyond our reasonable control, including but not limited to acts of God, war, strikes, lock-outs, floods, or failure of third-party delivery services.

14. Severability

In the event that any provision of these terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

15. Prohibited Uses

In addition to other prohibitions as set forth in the Service Policy, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances.

16. Contact Information

If you have questions regarding this Service Policy, please contact us at:

Address: 121 HOUSTON RD, SCOTTS HILL, TN 38374-6411, US
Phone: +1 (646) 533-6583
Email: info@livocarea.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)